Microsoft Dynamics 365 Certified Specialist

Microsoft Dynamics 365 Certified Specialist

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PROGRAM STANDARDS AND LEARNING OUTCOMES
ADMISSION REQUIREMENTS
Subject/Module Outline

Subject/Module Outline

1. Introduction to Microsoft Dynamics 365
2. Introduction to Dynamics 365 Marketing
3. Introduction to Dynamics 365 Sales
4. Introduction to Dynamics 365 Commerce
5. Introduction to Dynamics 365 Finance
6. Introduction to Dynamics 365 Customer Service

6. Introduction to Dynamics 365 Customer Service
Differentiate your brand with Microsoft Dynamics 365 Customer Service by leveraging built-in intelligence to deliver faster, more personalized service and add value to every customer interaction. In this module, you will: Explore options for providing customer service across engagement channels. Follow the case lifecycle, from initiation to resolution. Discover portals and insights that help drive customer satisfaction.

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