Microsoft Dynamics 365 Certified Specialist

Microsoft Dynamics 365 Certified Specialist

Occupation
Over View
PROGRAM STANDARDS AND LEARNING OUTCOMES
ADMISSION REQUIREMENTS
Subject/Module Outline

Subject/Module Outline

1. Introduction to Microsoft Dynamics 365
2. Introduction to Dynamics 365 Marketing
3. Introduction to Dynamics 365 Sales
4. Introduction to Dynamics 365 Commerce
5. Introduction to Dynamics 365 Finance
6. Introduction to Dynamics 365 Customer Service

3. Introduction to Dynamics 365 Sales
Dynamics 365 Sales enables sales people to build strong relationships with their customers, take actions based on insights, and close sales faster. In this module, you will: Describe how to track the sales process and pipeline. Explain how to deliver quotes to your customers. Discover Microsoft Relationship Sales Solution. Evaluate available insights. Describe how to engage customers through surveys.

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