Microsoft Dynamics 365 Certified Specialist

Microsoft Dynamics 365 Certified Specialist

Occupation
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PROGRAM STANDARDS AND LEARNING OUTCOMES
ADMISSION REQUIREMENTS
Subject/Module Outline

PROGRAM STANDARDS AND LEARNING OUTCOMES

Configure Service Management settings, Configure processes, Create and configure customer service visualizations, Create and manage cases Create and manage the knowledge base, Create and manage queues Create and manage entitlements, Create and manage SLAs, Create surveys, Preview, test, and publish surveys, Manage survey responses

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